There is a right of withdrawal and right of complaint for the purchase of goods according to the danish consumer agreement and purchase law.
Applies only to online retailing / privat trade.
Right of withdrawal of purchase applies to the Consumer Agreement Act. Thus, 14 days return is calculated from the day of arrival of the goods to the customer. However, by using this right, you must contact the seller in writing within the deadline and inform you that you wish to make the cancellation right before returning the item. According to the law, goods returned must be in the same condition and quantity as at the time of purchase, and the buyer must pay for the return shipment under the law. Seller repays the purchase price of the item within 14 days.
Should you receive a product that is damaged, defective or suffering from defects, and the defect has not been disclosed by the seller before the trade, please contact us. For insurance reasons, do not return the item immediately, but contact seller (e-mail) as soon as possible to agree on return of the item. One can be offered remediation or a new delivery, if possible, a suitable discount in the price or cancellation of the purchase and repayment of the amount.